Intercity train operator’s compensation bill likely to top £70 m this financial year amid rise in claims across network Avanti West Coast paid out more than £20 m to passengers in just three months this summer in refunds for disrupted journeys on Britain’s main intercity rail network.
The intercity operator paid out almost as much in a four-week period to 25 July – £9. 3 m – as its annual profits for each of the past two years. It repaid a further £12. 2 m in the subsequent eight weeks. Continue reading...